Refund Policy

Thank you for choosing TG Video Downloader's services. We are committed to providing high-quality Telegram video downloading tools. By subscribing to our service, you acknowledge and agree to our terms. We offer a free trial period to new users to help you determine if our product meets your needs.

1. Free Trial

TG Video Downloader provides a free trial period to new users to experience our service. This trial allows you to test our platform's video downloading features without requiring a subscription, helping you fully understand if the product meets your needs.

Note: Free trial usage is non-refundable under any circumstances.

2. Subscription Policy

All subscriptions are billed on a recurring basis (monthly or annually) and provide unlimited access to our Telegram video downloading services during the subscription period. By subscribing to our service, you acknowledge and agree to our terms. We recommend trying our free trial to fully experience the product features before subscribing.

3. Refund Eligibility

Refund requests must be submitted within 7 days of the initial subscription payment.

Due to the digital nature of our service and immediate access provided upon subscription, refunds will be reviewed on a case-by-case basis and are subject to TG Video Downloader's discretion.

The following cases may be considered for refunds:

• Technical Issues: Persistent problems preventing effective use of our video downloading service despite our support team's attempts to resolve them (e.g., repeated download failures due to server errors).
• Billing Errors: Incorrect charges such as duplicate charges or wrong subscription plans.

Cases Not Eligible for Refunds:

• Change of Mind: Refund requests due to personal reasons or change of mind after subscription will not be accepted.
• Improper Use: Issues arising from input errors (e.g., invalid Telegram links, private channels) or service misuse are not eligible for refunds.
• Used Service: By subscribing to our service, you acknowledge and agree to our terms. Any usage of the service during the subscription period is non-refundable. We provide a free trial to help you fully understand product features.

5. Refund Request Process

To request a refund, please contact our customer support team at [email protected]. Please provide your account information, subscription details, and a brief description of the issue prompting your refund request.

4. Refund Processing

After reviewing your refund request, we will notify you via email of approval or rejection. If approved, your refund will be processed within 5-10 business days and returned to your original payment method. Refunds can only be issued to the original payment method used (card payment or cryptocurrency).

6. Refund Policy Changes

TG Video Downloader reserves the right to update this refund policy at any time. Any changes will take effect immediately upon posting to our website. Continued use of our services indicates acceptance of the updated policy.

7. Contact Us

If you have any questions about our refund policy, please contact us at [email protected].